1. What is meant by understanding team?
(a) Speciality of team (b) Number of team members
(c) Requirements of team (d) All
Why understanding team is needed?
(a) To assign team work (b) To control activities of team
() To satisfy needs of team (d) All
3. What are benefits to supervisor of understanding team?
(a) To take perfect decisions (6) Promotion
() Status (d) Increments
Due to link with maintenance departme
(a) Can given intimation of breakdown
Supervisor
(b) Can avoid production stoppages
(c) Both are correct (d) Both are incorrect
5. Due to link of supervisor with stores and inventory.
Material can be received in time
2. Accumulation of material is avoided
(a) 1 is correct (b) Both correct
(c) 2 is correct (d) Both wrong
Management 3.14 Directing and Controlling at Supervieory Level
6. Due to link of supervisor with quality control,
1. Errors can be understood
2. Errors can be rectified
(a) 1is correct
() 2 is correct
(b) Both correct
(d) Both wrong
7. Communication with all department is .
(a) Open lo0op (b) Closed loop
Oral (d) Non-verbal
8. Why directions by supervisor are necessary?
(a) To avoid mistakes (b) People get direction
(Time is saved (d) All
Directions by supervisor cannot avoid following problem.
(a) Wastages of time
(c) Machine capacity
10. Deviation in work is possible if there is are no .
(6) Rework
(d) Repetitive mistakes
(a) Directions (b) Instructions
() Control (d) All
11. Following are the features of complete instructions
(a) Instructions at proper time
() Simple and clear
12. Instructions by supervisor should be .
(b) By proper person
(d) All
1. Clear 2. Simple
3. On time
(a) 1,2 correct 3, 4 wrong
(c) All correct
4. Specific
(b) 1,2 wrong 3,4 correct
(d) All wrong
13. Good supervisor is not the following
(a) Counsellor (6) Advisor
(C) Mentor (d) Teacher
14. Why counseling by supervisor is needed?
(a) Loss of confidence (b) Dull working conditions
(c) Need support (d) All
15. Following is not the quality of supervisor as counsellor.
(a) Emotional (b) Stable
()Motivator (d) Listener
16. To give future predictions.
1. Understanding present is not important.
2. Logical thinking is needed.
(b) Only 2 correct
(d) Both wrong
(a) Only 1 correct
(c) Both corect
17. Future losses can be minimized by.
(a) Future predictions (b) Planning
(c) Organizing (d) Staffing
18. To avoid confusion taken by higher management, decisions must be
(a) Elaborated (b) Cancelled
() Forced (d) Reversed
Management 3.15 Directing and Controlling at Supervisory Leve!
19. How decisions can be elaborated?
(a) By written document (b) By conducting meeting
() By counselling (d) All
20. What are not ways to lay disciplinary standards?
(b) Training for discipline
(d) Forgiving for few times
(a) Disciplinary actions
(C) Policy decisions in discipline
21. Steps in controlling process are.
(a) Setting performance standards (b) Measurement of actual performance
(c)Comparing actual performance with standards (d) All the above
22. What is chronology of steps in control process?
1. Setting performance
3. Taking corrective actions
2. Comparing actual performance
4. Measurement of actual performance
(a) 1-4-2-3 (b) 1-2-4-3
(c) 1-3-2-4 (d) 2-1-4-3
23. Out of following which is not the quantitative standards?
(a) Cost (6) Time
(c) Relations (d) Amount
24. Out of following which is not the qualitative standards?
(a) Relations (b) Goodwill
(c) Motivation (d) Time
25. Which is the method for measuring actual performance?
(a) Sample checking (b) Counting
()Personal observation
26. Critical point control method is concerned with .
(d) All the above
(a) Taking corrective action (b) Measurement of actual performance
() Analysing deviations (d) None of the above
27. After identifying the deviations .
(a) Causes are analyzed (b) Actions are taken on workers
() Measurements are taken (d) Performance standards are calculated
28. If machinery is obsolete then what is corrective action?
(a) Do technological upgradation of machinery (b) Replace it
() Sell it (d) Destroy it
29. If the cause of deviation is defective process then corrective action is
(b) Postpone the work
(d) None of the above
(a) Replace the process by new one
(c)Change the specification standards
30. If material used is defective, then how to correct it?
(a) Change the material (b) Cancel the process
()Takea ction on supplier (d) Change the quality standards of the material
31. If the machinery is defective then how to take corrective action on this?
(a) Repair the existing machine (b) Sell out the machinery
(c) Upgrade the machinery (d) None of the above
32. If physical condition of work is defective then how to take corrective action?
(a) Improvement in physical condition (b) Change the operator
(c) Take action on architecture (d) None of the above
Management 3.16 Directing and Controlling at Supervisory Level
33. For controlling overall organizational performance, following techniques are used.
(a) Observation (b) Performance evaluation
(C) Spot inspections
34. Following is not the quantitative control technique.
(a) Ratio analysis
(d) All
(b) Breakeven analysis
() Observation (d) Audits
35. What are the types of audits?
(a) Intenal
() Management
36. For effective controlling by supervisor essential parameters are .
(a) Timely and forward looking
(b) External
(d) All
(b) Flexible
(c) Comprehensive (d) Above all
37. 1. Controlling should never be flexible.
2. Objectives of control should be clear.
(a) Only 1 correct (b) Only 2 correct
(C)Both correct
38. The benefit obtained from a control system should be _than the cost involved in implementing
(d) Both wrong
t.
(a) More (6)Less
() Equal (d) None of the above
39. 1. Control system should be periodically reviewed.
2. Control system should be flexible.
(a) Only 1 correct (b) Only 2 correct
() Both correct (d) Both wrong
40. Why workers do resistance to managerial control?
(a) Too many controls (b) Incomplete measurements
(C) Unreasonable standards (d) All the above
41. Too many controls. workers.
(a) Motivate (b) Assist
() Iritate (d) Benefit
42. Employees always dislike controls because
(a) They don't want controls
(b) They want to control management
(C) Controls are too many, incomplete in nature, unreasonable, discloses unpleasant facts
(d) None of the above
43. Which is not the control technique?
(a) Past oriented and future oriented (b) Market control
(c)Production control
44. Inspection of jobs is
(d) Clan control
(a) Past control (b) Future control
() Clan control (d) New control
45. Funds flow anlaysis is
(a) Past control
() Clan control
(b) Future control
(d) Old control
Management 3.17 Directing and Controlling at Supervisory Level
46. Prices of products are due to which control?
(a) Past control (b) Future control
(c) Market control (d) Clan control
47 . is established by generating trust, tradition and shared belief.
(a) Past control (b) Future control
(c) Market control (d) Clan control
48. Controls due to government rules are .
(a) Past (6) Future
(c) Market (d) Bureaucratic
49. Financial and accounting based control are
(a) Future (b) Old
(c) Market (d) Clan
0 provide that information which is not available with old techniques.
a) Old (b) New
Clan (d) Market
51. Which are needs of Direction by supervisor?
(a) Harmony of objectives (b) Direct supervision
(c) Unity of command (d) All
52. In giving direction when supervisor says "goal of workers and organization are same".
Then such directions are called.
(a)Unity of command
(C) Direct supervision
(b) Harmony of objectives
(d) Follow through
53. 1. Direction should not be face to face.
2. There should be unity of command in directions.
(a) Only 1 correct (b) Only 2 correct
(C) Both correct (d)Both wrong
54. Supervisor gives directions, checks their performance and help the workers. This is called
(a) Unity of command (b) Follow through
(c) Harmony of objectives (d) Efficient communication
55. Face to face suggestions are
(a) More effective (b) Less effective
(c)Not necessary (d) Avoided
56. 1. Order should be clear and complete.
2. Order should be non-compatible.
(a) Only 1 correct (b) Only 2 correct
(C)Bothc orrect (d) Both wrong
57. When instructions are in written form
1. Subject is important.
2. Details are not involved.
3. No geographical distance with subordinate.
(a) 1 and 2 correct (b) 2 and 3 incorrect
(c) 1 and 3 correct (d) 1 and 3 incorrect
Management 3.18 Directing and Controlling at Supervisory Level
58. Match the pairs:
1. Harmony of objects (A) Do What I say or otherwise
2 Force (B) Do What I say because I am good to you
(C) You do as I say
(D) If we perform together, each will benefited
3. Paternalism
4. Bargain
(a) 1 D, 2- A, 3- B, 4-C
(c) 1- A, 2 D, 3 B,4 - C
59. "Do What I say or Otherwise" is
(b) 1- D, 2 - A 3- C,4- B
(c) 1- B, 2 - C, 3 - D, 4- A
instruction.
) Force (6) Paternalism
Bargain (d) Harmony
60. "Do What I say because I am good to you.."is instruction.
a) Force (b) Paternalism
(C) Bargain
61. "You do As I say" is
(d) Harmony
instruction.
a) Force (b) Paternalism
(c) Bargain (d) Harmony
62. "If we perform together each will achieve his goal" is instruction.
(a) Force (b) Paternalism
(C)Bargain (d) Harmony of objectives
63. Good instruction is
(a) Reasonable (b) Enforceable
Clear (d) All
64. Good instruction is
(a) Understandable (b) Complete
(Appropriatet one (d)
65. Goof instruction is not
(a)Reasonable (b) Oral
(c) Complete
66. 1. Direction starts from top and goes to bottom.
(d) Clearly defined
2. Direction is not continuous process.
(a) Only 1 correct (b) Only 2 correct
(c) Both correct (d)Both wrong
Answers
1. (d) 2. (d) 3. (a) 4. (c)
5. (c) 6. (c)
7. (b) 8. (d)
17.a)
27.(a)
37.(b)
47.(d
57.(b)
9. (b) 10.(d)
19.(d) 20.(d)
L1. (d)L 2. (d) 3. (a) 4. (
11.(d)12.(©)
21.(d)
31.(a)
13.(d)14.(d)
22.(a) 23.(c) 24.(d)
32.(a) 33.(d) 34.() 35. (d)
43.(C) 44. ()
53.(b) 54.(b)
15. (a)
26.(c)
36. (d)
46.(c)
8.(a)
28.(a) 29.(0) 30.(d)
38.(a)
48.(d)
3.(a)
25.(d)
41. (C)
51.(d)52.(6)_
61.(C) 62.(d)
39.() 40.(d)
49. (b) 50.(b)
59.(a) 60.(6)
42.(C) 45.(b)
55.(a) S6.(a)
63.(d) 64.(d) 65.(6) 66.(a)_
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